KNOW EVERY CUSTOMER.REMEMBER EVERY VEHICLE.
Full history, every vehicle, every visit — in one place. Build lasting relationships with the customers who keep your shop running.
Unified Customer View
One profile. Complete context.
Every customer profile is a single source of truth — contact details, vehicles, repair history, and invoices in one place.
Contact Details
Name, phone, email, address, tags — everything you need to reach a customer instantly. No digging through paper files or spreadsheets.
Reach the right customer in seconds, every time.
Vehicles
Every vehicle a customer owns is linked to their profile. Year, make, model, VIN, mileage — always up to date.
See the full picture before they even walk through the door.
Repair History
Every repair order, service performed, and part replaced — organized by vehicle and date. Nothing gets lost.
Instantly recall what was done, when, and why.
Invoices & Payments
Every invoice tied to every visit. Track what was billed, what was paid, and what's outstanding — all from one screen.
No more chasing down payment history across systems.
Vehicle-Centric Experience
Shops don't just track people — they track vehicles.
Every customer can have multiple vehicles. Each vehicle carries its own service history, maintenance records, and future needs. When a car comes back, you already know everything about it.
Sarah Johnson — Service Timeline
Oil change + tire rotation
2019 Honda Civic · Mar 2026
Brake pad replacement (front)
2019 Honda Civic · Jan 2026
60K maintenance service
2021 Toyota RAV4 · Dec 2025
AC compressor repair
2019 Honda Civic · Aug 2025
New tires (all four)
2021 Toyota RAV4 · Jun 2025
Customer Intelligence
See what the numbers are telling you
High-value customers, inactive accounts, visit frequency, average spend — patterns that help you make better decisions.
Data
Sarah Johnson hasn't visited in 6 months
Insight
She may be overdue for regular maintenance
Action
Send a personalized follow-up with a service reminder
Data
Top 15% of customers generate 48% of revenue
Insight
A small group drives nearly half your business
Action
Create a VIP program to retain high-value customers
Data
Average customer visits 2.3x per year
Insight
Most customers return but not frequently enough
Action
Introduce maintenance plans to increase visit frequency
Data
32 customers tagged 'Fleet' account for 22% of ROs
Insight
Fleet accounts are disproportionately valuable
Action
Offer fleet-specific pricing to lock in long-term contracts
AMI Integration
Your CRM doesn't just store data — it thinks.
AMI continuously analyzes your customer base — flagging overdue services, identifying at-risk relationships, and surfacing opportunities you'd otherwise miss.
Retention & Relationships
Turn one-time visits into long-term customers
The shops that grow aren't the ones that get the most new customers — they're the ones that keep them coming back.
Automated Reminders
Service interval reminders go out automatically based on mileage and time since last visit — no manual tracking required.
Follow-Up Workflows
After every visit, follow-ups are queued to check satisfaction and schedule the next appointment before the customer forgets.
Service Intervals
Oil changes, tire rotations, brake inspections — recurring services are tracked per vehicle so nothing falls through the cracks.
Relationship Building
Tags, notes, and history give your advisors the context to greet every customer by name and know their preferences.
Ready to know your customers?
Stop losing customers you never understood.
Every customer, every vehicle, every visit — connected and searchable. The complete picture, always at your fingertips.
Know your customers. Build relationships that last.